Privacy Policy —
How bip taka Protects Your Data

When you register for and use bip taka, we collect personal data in several ways — directly from you when you create an account or contact support, automatically as you navigate the platform, and occasionally from third parties such as payment processors and identity verification services. The categories of data we collect are described below.

Account registration data

When you open a bip taka account, we ask you to provide your full legal name, date of birth, email address, a Bangladeshi mobile number, and a chosen username and password. This information is required to create your account, verify that you meet our eligibility requirements (including the 18+ age restriction), and communicate with you about your account.

Identity verification (KYC) data

Before processing your first withdrawal, bip taka is required to verify your identity in accordance with our Know Your Customer (KYC) obligations. You will be asked to upload a copy of a valid government-issued identity document — such as your National ID Card (NID), passport, or driving licence — along with a proof of address document such as a recent utility bill or bank statement. We may also collect a selfie photograph for facial verification purposes. These documents are processed securely and retained in accordance with our data retention policy.

Financial transaction data

When you make a deposit or request a withdrawal, we record the transaction amount, date, method (bKash, Nagad, Rocket, Upay, or bank transfer), and the reference numbers associated with the transaction. We do not store full payment card numbers; card data is tokenised by our payment processing partners.

Usage and technical data

As you use the bip taka platform, we automatically collect data about how you interact with it. This includes your IP address, device type and operating system, browser type and version, pages and games accessed, session duration, referring URL, and clickstream data. This data is used to maintain platform security, detect fraud, and improve user experience.

Communications data

If you contact bip taka's support team via live chat or email, we retain a record of that communication, including the content of messages and any attachments you provide. This helps us resolve disputes and maintain a quality support service.

bip taka processes your personal data only where we have a lawful basis to do so. The primary lawful bases on which we rely are: (a) performance of our contract with you as a registered player; (b) compliance with our legal and regulatory obligations; (c) our legitimate interests in operating a secure and sustainable gambling platform; and (d) your explicit consent, where required.

The specific purposes for which we process your personal data include the following:

• Account management: Creating and maintaining your bip taka account, authenticating your identity when you log in, enabling password resets, and managing account settings and preferences.
• Identity verification and KYC compliance: Verifying your age and identity before processing withdrawals, in compliance with applicable regulations and our internal anti-money laundering (AML) policies.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and card payment; reconciling transactions; investigating and resolving payment disputes.
• Responsible gaming: Monitoring your gaming activity to identify patterns that may indicate problem gambling behaviour; applying and administering self-exclusion, deposit limit, and time-out requests; complying with our responsible gaming obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited conduct; maintaining the security of the platform and the integrity of our games.
• Customer support: Responding to your enquiries and complaints; resolving disputes relating to bets, games, bonuses, or payments; maintaining records of support interactions.
• Platform improvement: Analysing aggregated usage data to understand how players use bip taka; identifying features that work well and areas that need improvement; testing new features and design changes.
• Marketing communications: Sending you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and seasonal promotions — but only where you have opted in to receive such communications, or where we are permitted to do so under applicable regulations. You may opt out of marketing communications at any time.
• Legal compliance: Meeting our obligations under applicable Bangladeshi law, including reporting requirements, responding to lawful requests from regulatory or law enforcement authorities, and enforcing our Terms & Conditions.

bip taka does not sell or rent your personal data to any third party for their own marketing purposes. We share your data only in the limited circumstances described below, and always with appropriate safeguards in place.

• Payment service providers: We share transaction data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Visa/Mastercard acquiring banks, solely to facilitate the processing of your deposits and withdrawals. Each provider operates under their own privacy policy and applicable financial regulations.
• Identity verification providers: We use third-party KYC service providers to assist with the verification of identity documents. These providers receive only the data necessary to perform the verification and are contractually prohibited from using it for any other purpose.
• Game technology providers: Some games on the bip taka platform are provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your player ID and gameplay data to operate their games and audit game outcomes. They do not receive your full personal profile.
• Fraud prevention and security services: We may share data with fraud detection and cybersecurity service providers to protect the platform and its players from fraud, money laundering, and other threats.
• Legal and regulatory authorities: We may disclose your personal data to regulatory bodies, law enforcement agencies, or courts where we are required to do so by law, or where disclosure is necessary to protect the legal rights of bip taka or other users of the platform. We will notify you of such disclosures where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or a substantial part of our business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any resulting changes to this Privacy Policy.

bip taka uses cookies and similar tracking technologies to operate the platform effectively, personalise your experience, and gather analytical data that helps us understand how the platform is used. This section explains what cookies we use and how you can manage them.

A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies allow the website to recognise your device on subsequent visits, maintain session state, and remember your preferences. Some cookies are deleted when you close your browser (session cookies), while others remain on your device for a set period (persistent cookies).

bip taka does not currently use third-party advertising or retargeting cookies. We do not allow third-party advertisers to set cookies on the bip taka platform.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a warning before a cookie is stored. Please be aware that disabling strictly necessary cookies will impair the functionality of the bip taka platform and may prevent you from logging in or completing transactions. Instructions for managing cookies in popular browsers can be found in each browser's help documentation.

bip taka takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, or disclosure. No system is entirely immune to risk, but we apply current industry best practices to minimise the likelihood and impact of any security incident.

• Transport Layer Security (TLS): All data in transit between your device and bip taka's servers is encrypted using TLS 1.2 or higher. Our HTTPS certificate is kept current and renewed automatically.
• Password hashing: Your account password is never stored in plain text. It is hashed using a one-way cryptographic algorithm before being stored. Even bip taka employees cannot read your password.
• Access controls: Access to personal data within bip taka's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate business reason may access player data, and all such access is logged and audited.
• Two-factor authentication: bip taka supports two-factor authentication (2FA) for player accounts. We strongly recommend that all players enable 2FA to add an additional layer of protection to their accounts.
• Penetration testing and vulnerability management: Our platform undergoes regular security assessments, including automated vulnerability scanning and periodic manual penetration testing conducted by independent security professionals.
• Data minimisation: We collect and retain only the minimum personal data necessary for each processing purpose, reducing the volume of data at risk in the event of a security incident.

In the event of a data security incident that is likely to result in a risk to your rights and freedoms, bip taka will notify affected players without undue delay and will take immediate steps to contain and remediate the incident. We will also fulfil any applicable regulatory notification obligations.

bip taka retains your personal data for no longer than is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by law. The following retention periods apply to the main categories of personal data we hold.

When a retention period expires, the relevant data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

If you request deletion of your personal data before the applicable retention period has expired, we will assess your request and delete or anonymise all data that we are not legally required to retain. We will notify you of the outcome of your request within 30 days.

As a player whose personal data is processed by bip taka, you hold a number of rights in relation to that data. These rights are described below. To exercise any of these rights, please contact our support team via live chat or by email at the address provided in the Contact section of this policy. We will respond to all verifiable requests within 30 days.

• Right of access: You have the right to request a copy of the personal data that bip taka holds about you, along with information about how that data is being used. We will provide this information in a clear, structured format.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may update certain data directly through your account settings; for other data, please contact support.
• Right to erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing. This right is subject to our legal data retention obligations, which may require us to retain certain data for a defined period after your account is closed.
• Right to restrict processing: In certain circumstances, you have the right to request that we limit the way we use your personal data while a concern or complaint is being investigated, rather than deleting it entirely.
• Right to data portability: Where our processing of your data is based on your consent or on the performance of our contract with you, and the processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data that is based on our legitimate interests. You also have an unconditional right to object to the use of your personal data for direct marketing purposes at any time.
• Rights related to automated decision-making: bip taka uses automated systems for certain decisions, including fraud detection and responsible gaming monitoring. You have the right to request human review of any significant automated decision that affects you adversely.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way bip taka processes your personal data, please contact us through one of the following channels. We take all privacy enquiries seriously and will respond promptly and in full.

• Live chat support: Available 24 hours a day, 7 days a week via the bip taka platform. This is the fastest way to reach us for urgent privacy concerns.
• Email: [email protected] — please include "Privacy Request" in the subject line so that your message is directed to the correct team.
• Support hours: Bangladesh Standard Time (BST), UTC+6. Our team operates around the clock and aims to acknowledge all privacy-related enquiries within one business day and provide a full response within 30 calendar days.

If you are not satisfied with our response to a privacy concern, you may have the right to lodge a complaint with a relevant data protection authority. bip taka is committed to working collaboratively to resolve privacy concerns before they escalate to formal regulatory proceedings.

bip taka reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email or an in-platform notification prior to the changes taking effect. We encourage you to revisit this page periodically to stay informed about how we protect your data.