Responsible Gaming —
Play Smart, Stay in Control

bip taka believes that gambling should be an enjoyable leisure activity — not a source of financial hardship, stress, or personal harm. We are committed to maintaining a safe, transparent, and fair environment for every player who chooses to use our platform in Bangladesh.

Responsible gaming is not an afterthought at bip taka; it is built into how we operate. We invest in player protection tools, train our support team to identify and respond to signs of problem gambling, and actively promote safe play messaging across the platform. Our commitment extends to ensuring that every player has access to the information and tools they need to make informed decisions about their gambling activity at all times.

We recognise that for a small number of players, gambling can develop from a recreational pastime into a harmful compulsion. When this happens, bip taka is ready to act. We will never pressure a player who has activated a protection tool to reverse that decision, and we will always prioritise player welfare over short-term commercial considerations.

As part of our broader commitment to safe play, bip taka enforces strict age verification policies, maintains a robust KYC (Know Your Customer) process, and monitors platform activity for patterns that may indicate problem gambling behaviour. Where such patterns are identified, our team may reach out proactively to offer support resources and information about available player protection tools.

Gambling by minors is illegal and harmful. bip taka takes its responsibility to prevent underage gambling extremely seriously. During account registration, all players are required to confirm that they are aged 18 or above. This declaration is backed up by our identity verification process, which requires players to submit a valid government-issued ID document — such as a Bangladeshi National ID Card (NID) or passport — before their first withdrawal is processed.

If bip taka has reasonable grounds to believe that a player is under the age of 18, we will immediately suspend that player's account, freeze any pending withdrawals, and review the account before taking further action. Any deposits made by an underage player will be returned after verification of the player's identity, and winnings accrued during that period will not be paid out.

If you are a parent or guardian and you are concerned that a minor in your household may have gained access to bip taka, please contact our support team immediately via live chat. We will investigate and close the account without delay. We also strongly recommend the use of parental control software to restrict access to gambling websites on devices shared with minors.

• All new registrations require confirmation of the 18+ age requirement.
• Identity verification (KYC) is mandatory before any withdrawal is processed.
• Accounts suspected of underage use are suspended immediately pending investigation.
• Parental controls and filtering software are recommended for shared household devices.

Problem gambling develops gradually and is not always easy to recognise — especially in oneself. It is characterised by a loss of control over gambling behaviour, despite negative consequences to finances, relationships, mental health, or professional life. Being aware of the warning signs is the first step toward addressing a gambling problem.

Ask yourself the following questions honestly. If you answer "yes" to two or more of these, we strongly encourage you to use one of bip taka's player protection tools or to reach out to a professional support service.

bip taka provides a comprehensive set of player protection tools that you can activate at any time — directly from your account settings or by contacting our support team via live chat. These tools are designed to give you meaningful control over your gambling activity, whether you simply want to set a spending budget or need to take a more significant break from the platform.

All protection tools are provided free of charge and take effect immediately or within a short, defined cooling-off period. There is no penalty for using them — bip taka will never restrict your access to customer support, bonus history, or account records because you have chosen to use a responsible gaming tool.

The following tools are available to all registered bip taka players:

• Deposit limits — cap the total amount you can deposit over a daily, weekly, or monthly period.
• Loss limits — set a maximum net loss over a defined period; once reached, further play is paused until the period resets.
• Wager limits — restrict the total value of bets you can place within a given time frame.
• Session time limits — receive an automatic reminder when you have been active on the platform for a set period.
• Reality checks — periodic on-screen notifications displaying how long you have been playing and your net position in the current session.
• Time-out — take a short, mandatory break of 24 hours, 7 days, or 30 days without permanently closing your account.
• Self-exclusion — block access to your account for a minimum of 6 months or permanently.
• Account activity statements — request a detailed report of your gambling activity, deposits, withdrawals, and net position over any period.

Self-exclusion is the most powerful protection tool available at bip taka. When you activate self-exclusion, your account is immediately suspended and you will be unable to log in, place bets, or make deposits for the duration of the exclusion period you have chosen. No promotional or marketing communications will be sent to you during this time.

Self-exclusion periods available at bip taka are as follows:

• 6 months — a structured medium-term break for players who feel they need a significant pause.
• 1 year — a longer exclusion period for players seeking an extended break from gambling.
• 5 years — a long-term exclusion for players who have identified a serious gambling problem.
• Permanent (lifetime) — a permanent, irrevocable closure of your bip taka account. This cannot be reversed under any circumstances.

To activate self-exclusion, contact bip taka's support team via live chat at any time. The process takes only a few minutes and takes effect immediately. You do not need to provide a reason to activate self-exclusion, and our team will not attempt to dissuade you or offer incentives to reconsider.

If you have self-excluded from bip taka and you inadvertently manage to create a new account, please contact our support team immediately so that the new account can be closed in line with your exclusion request. Creating a new account while under self-exclusion is a breach of our Terms & Conditions.

One of the most effective ways to keep gambling within healthy boundaries is to set a firm budget before you start playing and stick to it. bip taka's deposit limit feature allows you to define exactly how much you are willing to deposit into your account over any given period, removing the temptation to top up your balance impulsively.

Deposit limits at bip taka can be configured on the following cycles:

• Daily limit — the maximum total you can deposit in any 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly limit — the maximum total you can deposit in any 7-day rolling period.
• Monthly limit — the maximum total you can deposit in any 30-day rolling period.

Limits are denominated in Bangladeshi Taka (৳) and apply across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, and card. For example, if you set a monthly deposit limit of ৳10,000, that cap applies to the combined total of all deposits made via any payment method during that 30-day period.

In addition to deposit limits, bip taka also offers loss limits and wager limits for players who want finer control over their spending. Loss limits cap the total net losses you can sustain in a period, while wager limits restrict the total stake value you can place. Both tools can be configured in your account settings or via live chat support.

Sometimes you simply need a short break — not a permanent closure, but a defined pause to step back, reassess, and return to gambling refreshed and in a clearer frame of mind. bip taka's time-out feature provides exactly that: a temporary suspension of your account that you choose in advance.

During a time-out, your bip taka account is suspended. You will not be able to log in, place bets, or make deposits. Any pending withdrawals that were initiated before the time-out was activated will continue to be processed and paid to you. You will not receive any promotional or marketing communications from bip taka during the time-out period.

Available time-out periods are:

• 24 hours — a brief pause for players who feel they have been playing too much in a single session or day.
• 7 days — a week-long break that allows time to reflect on gambling habits without long-term commitment.
• 30 days — a month-long cool-off period for players who feel their gambling has become more frequent than they would like.

When a time-out expires, your account will be reactivated automatically unless you choose to extend the period or apply for self-exclusion before it ends. If you feel that a time-out is not sufficient for your situation, we encourage you to contact our support team to discuss activating a longer self-exclusion period instead.

If you believe that gambling is causing harm to you or to someone you care about, it is important to seek help sooner rather than later. Problem gambling is a recognised condition and effective support is available. You do not need to be in crisis to reach out — many people find it easier to address gambling concerns early, before they escalate into more serious financial or personal difficulties.

bip taka's support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). Our trained agents can help you activate any protection tool, discuss your options, and provide information about professional support services. To reach us, use the live chat feature on the bip taka platform.

In addition to bip taka's own support services, the following general guidance may be helpful:

• Talk to someone you trust: Speaking openly with a family member, close friend, or trusted colleague about your gambling concerns can be an important first step. You do not have to face a gambling problem alone.
• Seek professional counselling: Mental health professionals who specialise in addictive behaviours can provide structured, evidence-based support for problem gambling. Many offer confidential sessions in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh, as well as online via video call.
• Contact your bank or payment provider: If you want to prevent yourself from making gambling deposits at a system level, you can contact bKash, Nagad, your bank, or your card provider to request that gambling-related transactions be blocked on your account.
• Use internet filtering software: Parental control or content filtering software can be configured to block access to gambling websites at the device or network level, providing an additional technical barrier.
• Take a financial timeout: If gambling debt is a concern, speaking with a financial counsellor in Bangladesh can help you understand your options for managing debt responsibly and rebuilding financial stability.

bip taka will never judge you for seeking help. Reaching out to our support team about a gambling concern will not result in any negative action against your account — only support. We are here to help you enjoy gambling safely, and to assist you in stepping back when that is the right thing to do.